Returns & Exchanges
At Penningtons, we want you to love your fit; if you are not completely satisfied, you can return your unwashed and unworn items within 30 days of purchase. Please note that certain items like intimates and final sale merchandise are non-returnable for hygienic reasons.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached and include the packing slip provided in your order.
Label and Ship
Print the prepaid shipping label from our portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing